We’ll be focusing on NLP and its potential impact on your business, both on the employee and commercial side. Let’s get started.

 NLP, which stands for natural language processing, is utilized to comprehend language better. While NLP can be utilized for many languages, we will restrict our conversation to English for the purpose of this discussion.

Text-based tasks, such as written, dictated, or typed text, are prevalent in organizations, from interpersonal conversations within the organization to communication with clients and business partners. NLP can be used to evaluate these conversations, even taking tone into account. Business content, including contracts, internal manuals, FAQs, and websites, can also be enhanced with NLP. Additionally, NLP can be used in code, as code is a form of content as well.

For instance, with the assistance of conversational AI (such as chatbots), dire pain points in internal and external FAQs may be addressed without significant programming or setup. This could lead to increased automation, allowing personnel to focus on other tasks. Moreover, invoices, contracts, and purchase orders may be searched contextually with NLP to retrieve specific information.

In terms of automation, NLP may be used in HR, such as with an applicant tracking system that searches for relevant keywords in resumes. NLP can automate various processes that involve text, such as applicant tracking systems for HR. Instead of manually sifting through thousands of resumes, NLP systems can perform a contextual search to identify candidates who meet specific requirements. This makes the recruiting process more efficient and less time-consuming.

Overall, NLP can help businesses enhance their operations, boost productivity, and improve customer experiences.